Insurance Claims Information
If you experience a loss involving belongings covered by your MiniCo Tenant Insurance policy, report the claim directly to MiniCo. Claims can be filed online, or you can contact the MiniCo Claims Department for assistance.
Start Your Claim With MiniCo
File Online
MiniCo provides an online Tenant Insurance claim process. For best results, complete the form using a desktop computer, laptop or tablet.
Call MiniCo Claims
During normal claims-office hours, call MiniCo at 800-528-1056 for assistance reporting or discussing a Tenant Insurance claim.
After-Hours Assistance
For claims assistance after normal office hours, on weekends or holidays, call MiniCo's after-hours claims line at 855-861-0876.
Email MiniCo Claims
Claims questions and supporting information can also be sent directly to the MiniCo Claims Department at [email protected].
7:30am–4:00pm MST
Gather Information About the Loss
Having basic information and documentation ready can make it easier to complete your claim and respond to follow-up questions from the claims representative.
- Your name and current contact information.
- I-17 Thunderbird Self Storage and your unit number.
- Your policy or certificate information, if available.
- The approximate date and circumstances of the loss.
- A list of belongings that were damaged, lost or affected.
- Photos, receipts, serial numbers or other available documentation.
File Directly With MiniCo
MiniCo handles Tenant Insurance claims directly. Use the online claims process or contact the Claims Department if you need help.
File a Claim Call 800-528-1056Helpful Steps Before You Submit
Take Photographs
When it is safe to do so, photograph affected belongings and the surrounding area. Keep damaged property unless MiniCo instructs you otherwise.
Prepare an Item List
Make a list of damaged or missing belongings. Include receipts, serial numbers, approximate purchase dates and other available information.
Notify I-17 Thunderbird
Let our office know about the incident at 602-863-0111 so we can address facility-related questions. Notifying us does not replace reporting the insurance claim to MiniCo.
Keep Your Records
Retain copies of your claim form, photographs, receipts, correspondence and claim number for future reference.
What Happens Next?
MiniCo will review the information submitted with your claim. A claims representative may contact you if additional information or documentation is needed.
- The online process provides confirmation after your form is received.
- Save a copy of your completed claim information for your records.
- Keep your claim number and claims representative's contact information.
- Respond promptly if MiniCo requests additional documentation.
- Coverage and payment are determined by the applicable policy and facts of the loss.
Claims Contact Information
| Contact Method | Contact Information |
|---|---|
| File Online | File a Tenant Insurance Claim Online |
| Claims Department | 800-528-1056 Monday–Friday · 7:30am–4:00pm MST |
| After Hours | 855-861-0876 After hours, weekends and holidays |
| Fax | 602-678-3512 Available 24 hours a day |
| [email protected] | |
| Fraud Hotline | 855-875-0775 Available 24 hours a day |
| I-17 Thunderbird Office | 602-863-0111 Existing customer and facility-related questions |
Submit Your Claim Directly to MiniCo
Use MiniCo's online Tenant Insurance claims process or contact the Claims Department if you need assistance reporting a loss.